Mon-Fri, 9am-5pm

FAQs

Frequently Asked Questions

1) How much does shipping cost?

Shipping costs vary by the total amount of your purchase and your country of residence. As a guide:
UK Customers - Purchases of under £50 in value - £4.99 delivery fee
UK Customers - Purchases of £50 or more in value - FREE DELIVERY
Overseas Customers - £9.99 delivery fee regardless of purchase cost

2) Where do you ship to?

Delivery is available at our standard international shipping rate to most countries. Please contact us prior to ordering if you have a query.

3) How will my products be sent to me?

Orders being dispatched within the UK are sent via our courier with a tracking number and require your signature upon delivery. Orders sent overseas are sent via international courier.

4) How long does delivery take?

Many items are delivery within 48 hours, but, delivery may take up to 4 working days. Please get in touch if you have made a purchase and would like further information about the anticipated delivery date.

5)  How can I pay for my order?

We accept all major debit and credit cards at no extra charge and our products can be purchased securely online through our website. If you prefer to pay by transfer or cheque, please contact us to arrange your order by telephone and arrange payment. 

6) What sizes do you offer?

Most of our ranges come in size 8 to 14 (UK Sizes), here is a link to our size guide which includes a conversion chart to international sizes

7) What does pre-order mean?

Pre-order signifies that we do not have that item in stock, delivery time may be extended to up to 14 working days, typically your pre-order item will arrive within 10 working days.

7) What happens if I wish to return an item?

You can find out more about our returns policy here

If your query is not addressed by our frequently asked questions please get in touch for further information, we will be glad to assist.