In Stock Items - delivery times
All standard items (i.e. those that are not pre-order) we aim to deliver within 3 to 5 working days of the date or purchase. Orders are typically sent via UPS on a signed for next day delivery service.
Pre Order Items - delivery times
We aim to deliver all pre-order items within 14 working days of the date of purchase, pre-order items are typically not stock items and are often made to order, hence the longer delivery times. Orders are typically sent via UPS on a signed for next day delivery service.
** If you would like a pre order item delivered in a shorter time-span please contact us before placing your order as in some cases we may be able guarantee a shorter delivery time.
Late Delivery issues
If for any reason we are unable to deliver your item within the allotted timescale we will contact you shortly after you place your order to notify you. You can then choose to cancel your order and we will issue a full refund or choose to continue with your order and wait the additional delivery time.
Courier information - UK
Our standard UK delivery service is sent via courier will be delivered between 8.30am-8pm Monday-Friday (excluding bank holidays). When you make your purchase we will notify you via email of the anticipated delivery date and then upon fulfillment of your order an email with the tracking number to use along with instructions about how to track your order. All of the delivery services we use within the UK require a signature on delivery.
Courier information - Overseas
Overseas delivery is made by international courier and can take up to 14 working days depending on your country of residence. (** please not any import duties / taxes in relation to your purchase relating to your country of residence are the liability of the customer).
If you are overseas and a specific delivery date is important to you please get in touch with us with details of the items you wish to purchase and your location and we will give you an accurate delivery date estimate.
In all cases, we always aim for same day dispatch wherever possible for in stock items.If you have a query regarding delivery please contact us.